Privacy Policy

1. Introduction

Hangarly, Inc., a Tennessee corporation ("Hangarly," "Company," "we," "us," or "our"), is committed to protecting the privacy of individuals who use the Hangarly platform, including the website located at https://hangarly.io, all related applications, and any associated services (collectively, the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use the Service.

This Privacy Policy applies to all users of the Service, including airport operators, airport managers, airport staff, and any clients who are invited to access an airport's portal through the Service (collectively, "Users"). By accessing or using the Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, you must not access or use the Service.

This Privacy Policy is incorporated into and governed by our Terms and Conditions of Service. Capitalized terms not defined herein shall have the meanings set forth in the Terms and Conditions of Service.

2. User Roles and How the Privacy Policy Applies

The Service supports two primary categories of users:

Airport Users. Airport operators, managers, and staff who use the Service to manage hangar operations, tenant relationships, lease records, maintenance tickets, and related airport functions. Airport Users create and administer portal accounts, and may invite Client Users to access their portal.

Client Users.Individuals or entities who are invited by an Airport User to access a specific airport's portal through the Service. Client Users may include hangar tenants, aircraft owners, and other parties with a business relationship to the airport.

When an Airport User invites a Client User to their portal, the Client User's use of the Service is governed by this Privacy Policy and the Terms and Conditions of Service. By accepting an invitation and accessing an airport's portal, the Client User agrees to be bound by this Privacy Policy. Airport Users are responsible for ensuring that any Client Users they invite are made aware of and consent to this Privacy Policy and the Terms and Conditions of Service prior to or at the time of invitation.

3. Information We Collect

3.1 Information You Provide Directly. We collect personal information that you voluntarily provide when you create an account, use the Service, or communicate with us. This may include:

For Airport Users: name, email address, phone number, job title or role, airport name and address, and any other information you provide in connection with your use of the Service, including information you enter about your clients and tenants.

For Client Users: name, email address, phone number, mailing address, aircraft registration information (such as tail numbers), hangar assignment details, lease information, and any other information you provide or that an Airport User provides on your behalf in connection with the Service.

3.2 Information Entered by Airport Users on Behalf of Client Users. Airport Users may enter personal information about their clients and tenants into the Service in the course of managing hangar operations, including names, contact information, aircraft details, and lease records. Airport Users represent and warrant that they have the necessary authority and, where required, consent to provide such information to Hangarly for processing through the Service. Hangarly processes this information on behalf of the Airport User and in accordance with this Privacy Policy.

3.3 Information Collected Automatically. When you access or use the Service, we may automatically collect certain information, including: your IP address, browser type and version, operating system, device identifiers, pages visited within the Service, date and time of access, referring URLs, and other usage data. We collect this information through analytics tools and server logs to help us understand how the Service is used and to improve performance and functionality.

3.4 Information from Third-Party Sources. The Service may retrieve publicly available information from government databases, including but not limited to aircraft registration data from the Federal Aviation Administration (FAA). This information is used to support Service functionality and is provided for informational purposes only.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 To Provide and Maintain the Service. We use your information to operate, maintain, and deliver the features and functionality of the Service, including account creation, authentication, hangar management, lease tracking, maintenance ticketing, and related operational functions.

4.2 To Communicate with You. We use your contact information to send you transactional and operational communications related to the Service, such as account confirmations, security alerts, maintenance notifications, ticket updates, and billing-related messages. We may also send you periodic marketing or promotional communications about Hangarly and the Service. You may opt out of marketing communications at any time by following the unsubscribe instructions included in each marketing email or by contacting us at support@hangarly.io. Opting out of marketing communications will not affect your receipt of transactional or operational messages.

4.3 To Improve and Develop the Service. We use usage data and analytics information to understand how Users interact with the Service, to identify areas for improvement, to develop new features, and to enhance the overall user experience.

4.4 To Ensure Security and Prevent Fraud. We use your information to detect, investigate, and prevent fraudulent, unauthorized, or illegal activity, and to protect the security and integrity of the Service.

4.5 To Comply with Legal Obligations. We may use and retain your information as necessary to comply with applicable federal, state, or local laws, regulations, or legal processes, including data retention requirements applicable to airport lease records as described in Section 7 of this Privacy Policy.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Within the Airport Portal.Information provided by or about Client Users may be visible to the Airport User that manages the portal to which the Client User has been invited, and vice versa to the extent necessary for the operation of the portal. Airport Users and Client Users within the same portal may have access to each other's information as necessary for hangar management operations.

5.2 Third-Party Service Providers. We share your information with industry-standard third-party service providers who perform services on our behalf, including user authentication, database hosting, cloud infrastructure, analytics, email delivery, and payment processing. These providers are contractually obligated to use your information only for the purposes of providing their services to us and in a manner consistent with this Privacy Policy.

5.3 Legal Requirements and Protection of Rights. We may disclose your information if required to do so by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to: (a) comply with applicable laws or respond to valid legal requests, such as subpoenas or court orders; (b) protect the rights, property, or safety of Hangarly, our Users, or others; or (c) detect, prevent, or address fraud, security, or technical issues.

5.4 Business Transfers. In the event of a merger, acquisition, reorganization, bankruptcy, asset sale, or similar transaction, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.5 With Your Consent. We may share your information with third parties when you have given us your explicit consent to do so.

6. Cookies and Tracking Technologies

6.1 Essential Cookies. The Service uses cookies and similar technologies that are strictly necessary for the operation of the Service, including session management and user authentication. These cookies are essential for the Service to function and cannot be disabled.

6.2 Analytics. We use third-party analytics tools to collect and analyze usage data about how Users interact with the Service. These tools may use cookies, pixel tags, or similar technologies to collect information such as pages visited, time spent on the Service, and navigation patterns. This information is used in aggregate to help us understand usage trends and improve the Service. Analytics data is not used to personally identify individual Users.

6.3 Managing Cookies. Most web browsers allow you to manage cookie preferences through browser settings. Please note that disabling essential cookies may prevent the Service from functioning properly.

7. Data Retention

7.1 General Retention Practices. We retain your personal information for as long as your account is active or as necessary to provide the Service to you. Following account termination or cancellation, we may retain your information for a commercially reasonable period to permit data retrieval, after which we will delete or anonymize your information in accordance with our standard data management practices.

7.2 Lease Records and Regulatory Retention Requirements.You acknowledge that certain data processed through the Service, including airport lease records and related documentation, may contain personal information that is subject to mandatory data retention requirements under applicable federal, state, or local laws. Because the Service is used by airports across multiple jurisdictions, the applicable retention periods for lease-related records may vary based on each state's real estate record-keeping requirements. Hangarly may retain such records, including any personal information contained therein, for the duration required by applicable law, even after an account has been terminated. Airport Users are responsible for understanding and communicating to their Client Users that personal information contained in lease records may be retained in accordance with applicable legal requirements.

7.3 Legal and Compliance Retention. Notwithstanding the foregoing, we may retain personal information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, or as otherwise permitted by applicable law.

8. Data Security

We implement commercially reasonable administrative, technical, and physical security measures designed to protect the confidentiality, integrity, and availability of your personal information. These measures include encryption of data at rest, row-level security controls, service-role access controls between the application and database layers, and defense-in-depth security strategies.

While we strive to use commercially reasonable means to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your information. You are responsible for maintaining the security of your account credentials and for promptly notifying us of any suspected unauthorized access.

9. Your Rights and Choices

9.1 Account Information. You may update or correct your account information at any time by logging into the Service or by contacting us at support@hangarly.io.

9.2 Data Access and Deletion Requests. You may request access to, correction of, or deletion of your personal information by contacting us at support@hangarly.io. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that we may be unable to delete certain information if retention is required by applicable law, including state real estate record-keeping requirements applicable to lease records, or if the information is necessary for legitimate business purposes such as resolving disputes or enforcing our agreements.

9.3 Marketing Opt-Out. You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in any marketing email or by contacting us at support@hangarly.io. Please allow up to ten (10) business days for your opt-out request to be processed. Opting out of marketing communications will not affect your receipt of transactional or operational communications related to the Service.

9.4 Client User Rights. If you are a Client User and wish to exercise any of the rights described in this Section, you may contact us directly at support@hangarly.io or contact the Airport User that invited you to the portal. If an Airport User has entered information about you into the Service, certain requests relating to that data (such as correction or deletion) may need to be coordinated with the Airport User, as they are the party responsible for the accuracy of the information they provide.

10. State-Specific Privacy Rights

10.1 California Residents.If you are a California resident, you may have additional rights under the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA"), including the right to know what personal information we collect, the right to request deletion of your personal information, the right to opt out of the sale or sharing of your personal information, and the right to non-discrimination for exercising your privacy rights. As stated in this Privacy Policy, we do not sell your personal information. To exercise your rights under California law, please contact us at support@hangarly.io.

10.2 Tennessee Residents.If you are a Tennessee resident, you may have rights under the Tennessee Information Protection Act ("TIPA"), including the right to access, correct, delete, and obtain a copy of your personal information, as well as the right to opt out of the processing of your personal information for purposes of targeted advertising or the sale of personal information. To exercise your rights under Tennessee law, please contact us at support@hangarly.io.

10.3 Other State Privacy Laws. Residents of other states that have enacted consumer privacy legislation may have similar rights under their respective state laws. To the extent applicable, we will honor valid requests made pursuant to such laws. Please contact us at support@hangarly.io to submit a request.

11. Children's Privacy

The Service is not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe that we may have collected information from a child under 18, please contact us at support@hangarly.io.

12. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not owned or controlled by Hangarly. This Privacy Policy does not apply to any third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services that you visit. Hangarly is not responsible for the privacy practices or content of any third-party websites or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable law. We will notify you of material changes by posting the revised Privacy Policy on the Service and updating the "Effective Date" at the top of this page. We may also provide additional notice for significant changes, such as email notification or an in-Service alert. Your continued use of the Service following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

14. Data Processing Relationship Between Airport Users and Hangarly

With respect to personal information that Airport Users enter into the Service about their clients and tenants, the Airport User acts as the data controller (or equivalent under applicable law) and Hangarly acts as a data processor. Hangarly processes such information on behalf of the Airport User and in accordance with these Terms, this Privacy Policy, and the Airport User's instructions as communicated through the Service.

Airport Users are responsible for: (a) determining the lawful basis for collecting and processing their clients' personal information; (b) providing appropriate notice to their clients regarding how their personal information will be used and processed through the Service, including the generation of Aggregated Data as described below; (c) obtaining any consents required under applicable law before entering client personal information into the Service; and (d) ensuring that their use of the Service complies with all applicable privacy and data protection laws.

Hangarly will cooperate in good faith with Airport Users to support their compliance obligations, including responding to data subject requests forwarded by Airport Users. However, Hangarly does not provide legal advice regarding data protection or privacy compliance, and Airport Users should consult their own legal counsel regarding their obligations.

14A. Aggregated and De-Identified Data

As described in Section 6.2 of the Terms and Conditions of Service, Hangarly may aggregate, anonymize, and de-identify data collected through the Service to create datasets that do not identify, and cannot reasonably be used to identify, any individual, specific tenant, or specific User ("Aggregated Data"). Hangarly owns all right, title, and interest in Aggregated Data.

Aggregated Data may include operational metrics such as hangar occupancy rates, aircraft type distributions, lease compliance statistics, utilization trends, and other industry analytics. Hangarly may use Aggregated Data for any lawful purpose, including but not limited to: (a) providing de-identified data to government agencies and regulatory bodies, including the Federal Aviation Administration (FAA), via application programming interfaces (APIs) or other data-sharing mechanisms; (b) publishing industry reports, benchmarks, and research; (c) improving and developing the Service and related products; and (d) other lawful commercial purposes.

Aggregated Data will never contain personally identifiable information or information that could reasonably be used to re-identify any individual or specific User. Hangarly employs industry-standard de-identification techniques and safeguards to ensure that Aggregated Data cannot be linked back to any individual or specific account.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Hangarly, Inc.
Email: support@hangarly.io
Website: https://hangarly.io